On our quest to provide industry-leading support, we have started to provide free support by our team of trained health coaches.
It is our hope that we can help you by providing highly professional, well-trained, positive, private and respectful human transactions.
To this end, we are trying our best and handle many conversations during the day. Please be respectful and patient with us as we strive towards our goals.
Live Chat Support Hours
Monday: 8:30am to 4:30pm Tuesday: 8:30am to 4:30pm Wednesday: 8:30am to 4:30pm Thursday: 8:30am to 4:30pm Friday: 8:30am to 4:30pm Saturday: Closed (please leave us a message on chat) Sunday: Closed (please leave us a message on chat)
FAQ
99% of the time the product is on backorder. This means that you paid for the item and Standard Process is shipping the rest of the order from one of its warehouses. Most of the time it is on its way, but contact us for an anticipated ship date if you are worried.
We automatically send tracking information when the warehouse packs your order. If you didn't receive it via email then the email is in your junk email filter or we have the wrong email.
Sometimes your order didn't fulfill and generate a tracking number for reasons such as payment issues, address problems, fraud filters, etc. Contact us with the form below so we can investigate your issue and provide a tracking number.
We want you to be happy with your purchase and take returns on a case by case basis. If you know that you will return the product before you open it, then do not open the bottle, it will make things easier on our end. If you opened it, just let us know in the form below and we will do our best to take care of the situation.
Contact Us
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