Tuscola Help Center

Yes, Membership is free! We love our customers and want to provide a better experience. Sign up here.

Members get benefits like free shipping over $99, discounted 2-day shipping, free returns, points & rewards, discounts on subscriptions, priority live support and access to members-only quizzes.

Our support team can delete your accounts from the backend, you'll need to request this through chat.

How to Track Your Order from Our Shopify Store

Tracking your order is simple, whether you made your purchase with an account or as a guest. Log in here. After placing your order, you’ll receive a confirmation email containing your order details and a unique tracking number.

Clicking the tracking number will take you to this website, where you can monitor your shipment's progress.

You’ll also be directed to an order status page after checkout, which provides real-time updates. You can revisit this page using the link in your confirmation email.

If you purchased as a guest, you may need to create an account to access detailed tracking updates. To do so, register with the same email address used during checkout, and your past orders will automatically link to your new account. Once logged in, navigate to the "Orders" section to view your tracking information.

For enhanced tracking, you can use the Shop app by Shopify. This app consolidates all your Shopify orders, providing real-time updates, delivery notifications, and live-map tracking. Download the app, create an account, and your order information will sync automatically.

If you encounter any issues or need assistance, our customer support team is ready to help ensure your shopping experience is seamless.

What to Do If Your Order Did Not Arrive Within 2-Business Days

At Tuscola Pain and Wellness Center, we prioritize fast delivery and pay for 2-business-day shipping through UPS or USPS. Orders are shipped same day if orders are placed by 3pm CT Monday through Friday. We also provide a discounted shipping rate to make your experience more affordable. However, if your order hasn’t arrived within the expected timeframe, here’s what you can do:

Check Your Tracking Information

Review the tracking number provided in your confirmation email. This will give you the most accurate and up-to-date information about your package’s status. Delays can sometimes occur due to weather, carrier issues, or other unforeseen circumstances.

Contact the Carrier

If the tracking information shows a delay or issue, you can contact UPS or USPS directly for more details. Use your tracking number as reference. They may provide insights into the cause of the delay and the estimated delivery time.

Reach Out to Us

If you cannot resolve the issue with the carrier, or if your package is marked as delivered but you did not receive it, please contact our support team at support@tuscolapainandwellnesscenter.com.

Provide your order number and any relevant details so we can assist you promptly.We are committed to ensuring your order arrives as expected. If a delay occurs, we’ll work with you and the carrier to resolve the issue quickly. Thank you for your understanding and patience!

Modifying or adding to your Standard Process order depends on its current status.

Here's how to proceed:

Contact Customer Support Promptly:

Reach out to our customer support team as soon as possible to request changes to your order. You can contact us via email at support@tuscolapainandwellnesscenter.com. Provide your order number and specify the modifications you wish to make.

Pending Orders:

If your order hasn't been processed or shipped, we can typically accommodate changes or additions.

Processed or Shipped Orders:

Once an order is processed or shipped, modifications may not be possible. In such cases, you might need to place a new order for additional items or follow our return policy for unwanted products.

Our Return Policy:

If your order has already been shipped and you wish to return or exchange items, please refer to our return policy for detailed instructions. This policy outlines the steps for returning products and any associated conditions.

Contact Customer Support Promptly:

Reach out to our customer support team as soon as possible after placing your order. You can email us at support@tuscolapainandwellnesscenter.com. Provide your order number and request cancellation.

Understand Order Processing Times:

Orders placed before 3 p.m. CT typically ship the same day. If your order has already been processed or shipped, cancellation may not be possible. In such cases, you may need to proceed with a return once you receive the item.

Why Was My Order Canceled?

Your order may have been canceled if it violated our policies. At Tuscola Pain and Wellness Center, we reserve the right to cancel orders from individuals labeled as scam artists, resellers, or frequent return abusers. These measures are in place to protect the integrity of our services and ensure product availability for our valued customers.

If you believe your order was canceled in error or have questions, please contact us at support@tuscolapainandwellnesscenter.com for clarification. We’re happy to review your situation and assist where possible.

Can I Order Standard Process Products Outside the United States?

Due to the inclusion of animal-derived ingredients in many Standard Process products, we are unable to ship these items outside the United States. These restrictions are in place to comply with international regulations governing the import and export of such products.If you have further questions or need assistance, please contact us at support@tuscolapainandwellnesscenter.com. We’re happy to help you explore available options.

In the context of Standard Process products, a "diverter" refers to an individual or entity that purchases products, often at promotional prices, with the intent to resell them through unauthorized channels. This practice, known as product diversion, can lead to products being sold in markets or regions not intended by the manufacturer, potentially compromising product quality and integrity.

A "reseller" is a broader term encompassing any party that buys products to sell them to end consumers. However, in the case of Standard Process, authorized resellers are typically licensed healthcare professionals who provide products directly to their patients, ensuring proper usage and guidance.

Unauthorized resellers, on the other hand, may distribute products without adhering to the company's quality control standards or providing necessary consumer education.To maintain product quality and ensure consumer safety, Standard Process restricts sales to authorized channels. Engaging in diversion or unauthorized reselling violates company policies and can result in order cancellations or account restrictions.

How Can I Get Points & Rewards?

At Tuscola Pain and Wellness Center, our Member Rewards program is designed to thank you for your loyalty. You earn points automatically with every purchase, making it easy to accumulate rewards. To redeem your points, simply sign up for an account and become a member today!

Earning Points

When you make a purchase, points are added to your account automatically. All you need to do is create an account to track and redeem your rewards. Without an account, your points will not be accessible, so signing up is key to unlocking the benefits.

Redeeming Rewards

As a member, you can redeem your points for exciting benefits, such as free shipping or vouchers for money off future orders. Simply log into your account to view your points balance and redeem them at checkout. It’s that easy!

Become a Member Today!

Don’t miss out on the rewards you’ve earned. Sign up for a free account today to start using your points and enjoy exclusive benefits.

We use smile.io for our points and rewards system. To redeem points with Smile.io, start by logging into your account on the store’s website where you’ve earned rewards. Once logged in, locate the Rewards Widget, typically found at the bottom corner of the site, labeled Redeem Points.

Clicking this widget will open the rewards panel, where you can view your available points and the rewards you’re eligible to redeem.

When you’ve found a reward you’d like, select it from the panel, and the system will generate a reward code for you. This code represents your redeemed points and can be used to apply discounts or claim specific offers. Be sure to confirm the redemption, and copy the reward code provided in the rewards panel.

To use your reward, proceed to checkout as usual and paste the code into the Discount Code field. The discount or reward associated with your points will then be applied to your order. Redeeming points with Smile.io is a simple and seamless way to enjoy the benefits of your loyalty to the store.

I’m Having Problems Redeeming Points – What Should I Do?

If you’re having trouble redeeming your Member Rewards points, the most common issue is not having an account. Points are automatically earned with every purchase, but you must create an account to access and redeem them.

Guest accounts cannot view or use points. To resolve this, Simply sign-up for an account using the same email address you used when placing your orders.

Once your account is created, your points will sync automatically, and you’ll be able to redeem them for free shipping or vouchers at checkout.If you’ve already created an account and are still experiencing issues, please contact our support team at support@tuscolapainandwellnesscenter.com. We’re here to ensure you can enjoy the rewards you’ve earned!

How Can I Earn Extra Points?

With our Member Rewards program, earning points is simple and rewarding! Here are the ways you can earn extra points:

Referring a Friend

Share the benefits of our website with friends. When they make their first purchase using your referral link, you'll earn points as a thank-you.

Leaving a Review

Share your feedback about our products by leaving a review. Your insights help others and earn you points at the same time. Purchasing Products: Earn points automatically with every purchase. Whether it’s your first or fiftieth order, every dollar spent adds to your rewards.

To redeem your points, make sure you’ve signed up for a free account, as guest accounts cannot access points.

Sign up today to track your rewards and start redeeming them for free shipping or money-off vouchers!

How Can I Find My Point Total?

To check your Member Rewards point total, simply sign into your account on our website.

Once signed in, navigate to the rewards section, where you can view your current point balance, recent activity, and available rewards.If you don’t have an account yet, sign up using the same email address you used for your purchases. Your points will sync automatically once your account is created.

Remember, guest accounts cannot access or track points, so creating an account is essential.

Cancel anytime. Click here to cancel If you are having trouble getting into your account, then you probably checked out as a guest. Create an account first in order to cancel.

If you need to delay your Recharge subscription order, you can do it easily through your customer portal. Just Sign into your account on the Tuscola Pain and Wellness Center website using the magic link. Once you're in, you’ll see your active subscriptions. Click on the one you want to manage, and then look for the option to “Edit” or “Reschedule” your next order date.

You can pick a new date that works better for you. Depending on how your subscription is set up, you might also see options to skip the next order or pause your subscription entirely. If those options aren’t available or you need a hand, feel free to reach out to our team—we’re happy to help!

If you need to add products to your subscription, it’s simple to do through your customer portal.

First, sign into your account using the magic link.

Once you’re in, click on your active subscription. From there, you should see an option like “Edit Products” or “Add Product”.

You can browse available items and choose what you’d like to add. After selecting your products, just confirm your changes and you’re all set! If you don’t see the option to add products or need help deciding what to include, feel free to contact us—we’re always happy to help you build a plan that fits your needs.

We offer free returns to members 30-days from when your order was placed.

This policy is for unopened product and covers you from product defect (we are dealing with real food here folks), shipping issues and more. 

Returning Standard Process products is simple. Products can be returned within 30 days if they are unopened, unused, and in their original packaging.

To start a return, chat or email support@tuscolapainandwellnesscenter.com with your order number, the product you want to return, and the reason. 

Refunds are processed back to your original payment method, though banks may take some time to post them. For damaged, defective, or incorrect items, contact us right away. 

Tuscola Pain and Wellness center offers priority chat support to its members. Our office hours vary, but Monday through Friday 8:30am to 4:30pm. We periodically check chat on the weekends. 

We provide periodic email support during weekends. For assistance, please contact us at support@tuscolapainandwellnesscenter.com. For immediate concerns, consider reaching out during our regular business hours on weekdays.

To schedule a consultation with Dr. Bill Hemmer at Tuscola Pain and Wellness Center please contact us via email at support@tuscolapainandwellnesscenter.com. Provide your contact information, preferred consultation times, and a brief overview of your health concerns. Our team will inform you about consultation fees and payment options during the scheduling process.

Appointments with Dr. Bill Hemmer at Tuscola Pain and Wellness Center are priced at $85 per 30 minutes.

Please note that due to state regulations, we are unable to offer consultations to residents of New York, New Jersey, or Rhode Island. Before your appointment, gather any relevant medical records, including lab results, to share securely with Dr. Hemmer. If you have any questions or need further assistance, our support team is ready to help. We look forward to partnering with you on your health journey!

What Do Appointments Cost?

Appointments with Dr. Bill Hemmer at Tuscola Pain and Wellness Center are priced at $88 per 30 minutes. This allows you to receive personalized care and expert guidance tailored to your health needs.

For additional details or to schedule an appointment, click here. We’re here to help you on your journey to better health!

To make the most of your session with Dr. Bill Hemmer, it’s important to come prepared. Here’s what you should have ready:

Medical History: Gather any relevant records, such as past lab results or notes from previous healthcare providers. These will provide valuable context for your consultation.

Current Supplements and OTC Medications: Make a list of any medications, vitamins, or supplements you’re currently taking, including dosages. This helps ensure any recommendations align with your current regimen.

Health Concerns and Goals: Write down your primary health concerns, symptoms, or questions you’d like addressed during the session. Having a clear idea of your health goals will help guide the conversation.

Lifestyle Details: Be prepared to discuss your diet, exercise routine, sleep habits, and any stress factors. These details often play a key role in wellness assessments.

Payment Information: If payment is required during or before the session, have your payment method ready as instructed during the scheduling process.

Secure Device for Virtual Sessions (if applicable): Ensure your device (computer, tablet, or smartphone) is charged and ready if your session will take place virtually. A stable internet connection is also essential.

By organizing these items ahead of time, you’ll help ensure your session is as productive and efficient as possible.

Subscribing to the newsletter from Tuscola Pain and Wellness Center keeps you informed and empowered on your health journey. By joining, you'll gain access to exclusive health tips, expert insights from Dr. Hemmer, and updates on the latest advancements in functional medicine. The newsletter also includes practical advice, special offers, and announcements about new services or products that can help you take charge of your well-being.

Whether you're looking to stay ahead with personalized health strategies, learn about effective lifestyle changes, or receive curated content tailored to your interests, the newsletter is your go-to resource. Subscribe today to stay connected and take a proactive step toward achieving your health goals!

How to Unsubscribe

To unsubscribe from our Mailchimp-powered newsletter, open any email you’ve received from us and scroll to the bottom. Click the "Unsubscribe" link, which is typically located in the footer of the email. This will direct you to a confirmation page where you can finalize your decision to unsubscribe.

Confirmation Process

Once you confirm your choice, you’ll see a message indicating that you’ve been successfully removed from our mailing list. Please note that it may take a short period for this change to take effect, so you might still receive emails during this transition.

Need Assistance?

If you continue to receive emails after unsubscribing or experience any issues, please contact our support team at support@tuscolapainandwellnesscenter.com for help. We value your privacy and strive to make managing your subscription as simple and seamless as possible.

How You Received the Newsletter

You received our newsletter because you subscribed through one of the following methods: signing up on our website, opting in during a consultation or service with Tuscola Pain and Wellness Center, participating in a promotional offer, or purchasing products without unselecting the newsletter checkbox at checkout. By providing your email address and agreeing to receive updates, you were added to our mailing list.

We only send newsletters to individuals who have explicitly or implicitly opted in to receive them. If you feel you received our newsletter in error or no longer wish to receive updates, you can unsubscribe at any time using the "Unsubscribe" link at the bottom of any email.